"Accident and emergency"

Anything else?

I was taken to the A&E department following a fall in the street. It eventually turned out that I had dislocated my shoulder and broken the top part of my arm. Despite it being a very busy morning at the hospital all the staff I met at reception, A&E, minor injuries and X-ray were professional, kind and caring and made a difficult and painful morning much easier to bear. I was impressed with the calmness, friendliness and efficiency of everyone. I would like to say a special thank you to the doctor who put my shoulder back in with skill and compassion taking the time to reassure me throughout the process. On a number of occasions staff apologised to me for the wait but I did not feel that I was ever kept waiting for longer than necessary and staff kept me fully informed about what was happening and what would happen next at every stage during my treatment.