"The support staff were friendly, ..."
About: Addenbrooke's Hospital Addenbrooke's Hospital Cambridge CB2 0QQ
Posted by John (as ),
What I liked
The support staff were friendly, polite and welcoming. They helped to create a calm and reassuring atmosphere in the department's waiting area.
What could be improved
Before the consultant arrived, I was left alone for five minutes in a treatment room with a computer screen displaying personal data relating (presumably) to other patients.
I found the consultant to be, first peremptory, then patronising. I felt that he reacted defensively when asked for further information about my treatment. Of course these are subjective judgements. Another person might have found his manner less unfortunate.
The consultation began over half an hour late. I'm sure there must have been a good reason, but a brief apology would still have been welcome.