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Thank you - outstanding service

Story from nhs.uk

"Thank you - outstanding service"

About: West Middlesex University Hospital

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In october 2012, I came to the a&e with a dislocated knee injury. The first contact doctor in the ambulance was extremely supportive, she was trying to make me laugh all the time to take my mind of pain which was amazing. I was prioritized and seen straight away as soon as we got to the hospital. The doctors and nurses were extremely caring, polite, fast and supportive. They took care of my leg, done a scan and put me in a temporary leg support. The only thing I could complain about was the way they did not inform me was the risk of trying to bend my leg after the injury and moving around...

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Response from West Middlesex University Hospital 10 years ago
West Middlesex University Hospital

Submitted on 04/07/2013 at 15:12
Published on nhs.uk on 05/07/2013 at 04:00

KINGA thank you very much for your kind comments and feedback. We appreciate all feedback we receive and your comments have been passed on to our senior doctors in A&E as well as the managers that oversee run the department.

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