"The err once is human to err twice is stupidity"

About: Solihull Hospital

Anything else?

I attended this hospital twice. The personnel were all knowledgeable and skilful. Yet I had an operation performed that I did not understand the ramifications. I was under the impression that I had no other option, yet with hindsight there were. The procedure then developed complications and was promptly back on the operating table to revise the original operation. That second procedure made things worse. It also appears that we did not explore the cause properly. Alternatives were not explored and ended up with two failed operations. I am now registered disabled and have ended up worse than I was before I even started. This follows some very elementary mistakes made in both. This is a great hospital. If you have something which is a specialist are for treatment. Go to a specialist hospital. That way, the ego of a consultant is diluted and not pandered.

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Anonymous

I am so sorry you had that experience at Solihull Hospital. Could you possibly contact Patient Services department and ask for me, so that I would like to ensure that the issues you have raised are fully addressed.

Kind regards


Patient Services Manager

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Response from Solihull Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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