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Understood complexities

Story from nhs.uk

"Understood complexities"

About: Royal Orthopaedic Hospital

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My procedure was complex revision of a procedure done elsewhere that failed. I was involved in all of the decisions that were being made for me. I was explained thoroughly my options and consequences of each and I was allowed to make an informed decision. My aftercare was second to none, with expert care from specialists in their field. My recovery was prompt and structured. I even received further care management assistance at home. Cannot recommend this hospital highly enough.

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Responses

Response from Lisa Kealey, Patient Services Manager, Patient Experience Department, The Royal Orthopaedic Hospital NHS Foundation Trust 10 years ago
Lisa Kealey
Patient Services Manager, Patient Experience Department,
The Royal Orthopaedic Hospital NHS Foundation Trust

Submitted on 10/07/2013 at 14:50
Published on Care Opinion on 11/07/2013 at 09:06

Thank you for your positive comments. The Royal Orthoapedic Hospital is extremely proud of its specialist status and indeed, the difference we can make in complex cases is one of the reasons that a lot of us choose to work here.

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Response from Royal Orthopaedic Hospital 10 years ago
Royal Orthopaedic Hospital

Submitted on 15/11/2013 at 15:58
Published on nhs.uk on 16/11/2013 at 03:00

First of all I would like to apologise for the time it has taken for us to be able to respond to your post however I can confirm that all feedback was read and shared with our teams as all comments and thoughts are very gratefully received. I am so pleased to learn of your positive experiences at the Royal Orthopaedic Hospital and thank you for your kind words. with best wishes for your continued wellbeing, Claire Williams, Patient Relations Manager

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