"Incomprehensible parking system lets good service..."
About: North Tyneside General Hospital North Tyneside General Hospital North Shields NE29 8NH
I spent yesterday evening in A&E with my husband who had a football related injury. The care we receieved was perfectly good... but the parking system is totally incomprehensible. As this was not a planned visit I didn't have sufficient change for the machine, there was no way to get change and so I tried to navigate the pay by phone system. I consider myself fairly tech savvy and have used schemes like this before but I just couldn't get through by phone or text... I'm eight months pregnant and the walking to-and-from the car park, shop and ticket machine was not great. Added to that the car parking ticket, when you get it, only tells you when you bought it not when it expires... we were lucky we were finished in the time I had paid for (I think)... but what if i needed to renew....I know I'm not the only one as there were a whole waiting room of people with similar frustrations and the staff. Some suggestions: Get machines that allow you to pay by card at the ticket machine - make the pay by phone simpler/work. Print the expiry time on the ticket. Make the instructions simple With an imminent visit to the maternity unit looming I'm pretty sure that this system is designed to catch you out some how... not encouraging