"impressive dedication to patient care"

About: Lister Hospital

Anything else?

My general comments are that all staff as well as the nurses were very impressive in their dedication to high standards of care especially to the elderly and vulnerable patients. There was a strong focus on pain management, we were asked repeatedly if we were in pain, and effective pain killers were provided whenever asked for. Calls for help were responded to very promptly. Medical treatment was effective. There was no undue pressure to have to leave if there was a medical reason to stay in the hospital. Standards of cleanliness were good; in particular the cleaners were meticulous when wiping down every surface on the undercarriage of a hospital bed. I came away with a strong feeling that patient care runs though the motivation of all staff at every level.

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Responses

Response from Lister Hospital

Although not a teaching hospital, urology is one of several specialties at the Lister that enjoys both a regional and increasingly national reputation for the excellent care provided to its patients. Despite this, we know that the urology team will still be delighted to read your feedback because it's always nice to see your hard work and dedication reflected in the words of those experiencing the service. Thank you for getting in touch and sharing your kind words with us - we'll make sure the team get to read them asap!

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