"visit to neurology department"

About: The Princess Royal Hospital (Telford)

Anything else?

my appointment could not come quick enough I had gone numb from the waist down and another consultant recommended I saw neurology , my gp had written a letter because I had waited so long for this appointment. at last got one to see a consultant but I was under the impression I was seeing a different one !! He was dreadfull , I had a 5pm appointment he had to move from waiting area d rooms to waiting area c area he had just done a clinic and what the nurse told me he had two eveing patients myself and someone else . you could see he wasn't happy he had a face like thunder and you could just tell he didn't want to be there the nurse took me to have blood pressure he was paceing up and down waiting I was rail roaded in to his room my husband still in waiting room I wanted him there really , the consultant was extremely rude hardly looked at me asked quick questions which confused me a bit he spoke in a very robotic voice I felt very intimidated I also felt he had not even looked at his notes on me asking why I had an mri when he should of known this , you could see he was tired fed up moody and didn't want to be there he went threw the ropes sort of thing , I never got chance to tell him how things are now how they effect me on a day to day basis it was mainly questions of when it happened very odd , he told me he would be 100% nothing would show up in any tests and that I would not get any worse and didn't think I would have this happen again !! I thought how can it happen again I am still going threw it I am still bloody numb !! confused I was is he god I wondered ,I wanted to tell him its been hell I carnt bend my knee the stiffness gets tighter and tighter like a big bandage round my leg my heel feals like I got leather shoe and my f are so painfull due to the pins and needles affecting my foot joins and if I put cream on my legs it sets the numbness tightness of even worse carnt sleep with bed covers on either but sadley didn't get the chance to say any of theses things I carnt say anything else as its to private but I went home and cryed and cryed to be treated so badley his manor was appauling and also telling me I wasn't that bad !!!!! how did he no if he dint have the curtesy to even ask how its been effecting my every day life , he never even asked me if I had any pain when he examined me with out explanation , I feel very let down hurt but most of all degraded you go to see a consultant who you hope would be understanding and helpful he was non of theses I am to upset to say any more I just hope no one else has to put up with such bad rude behaviour this isn't the first time a consultant has treated me badley I feel because I already have a condition they feel I am wasteing there time and they can not luck beyond it. theres no excuses !!

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Responses

Response from The Princess Royal Hospital

This doesn't sound very good at all. Even if we are busy then it is our duty - our privilege - to be there for the person who is in front of this. We would like to discuss this further so please do contact our Patient Advice and Liaison Service (PALS). The PALS office is located near the main entrance at the Princess Royal Hospital. It is normally open Mon-Thu 9am-5pm and Fri 9am-4.30pm. You can also contact them by telephone on 01952 282888, and there is an answerphone to take messages outside opening hours. Please note that PALS staff may be busy with other patients or relatives when you call, so please accept our apologies if they are not available immediately to take your call. More information about PALS is available from our website at http://www.sath.nhs.uk/patients-and-visitors/pals

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