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Excellent care , professional service

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"Excellent care , professional service"

About: The James Cook University Hospital

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I feel compelled to write a review as the NHS gets quite a bashing. I was extremely nervous about a gastroscopy procedure and had worked myself up into quite a state. My first contact was a lovely nurse who chatted with me about the procedure and never once made me feel foolish for my fears. Whilst I wasn't too afraid of the procedure , the thing that was freaking me out was the fact that I had to wear a mouthpiece as I have a real phobia about things being in my mouth and my not being able to swallow. The nurse kindly went to find the various mouthpieces available for me to find the most comfortable , and to be fully aware of what it would feel like in my mouth. This removed a lot of the fear, and I felt able to opt for the throat spray and not the sedation option. Having said that , I was then sent to a waiting room for an hour and a half in which time I ping-ponged between abject panic and calming myself down . I know there can always be delays , however when people are waiting for a somewhat unpleasant experience I really feel the wait should be kept to a minimum. The gastroscopy itself was nowhere near as bad as I had feared , the staff were professional , kind and very calming. I felt in control in that I knew I could halt the procedure at any time by raising my hand., this took any anxiety away, The whole thing was done in 5 minutes , and a lovely nurse stroked my head the entire time and encouraged me with my breathing.Well done to all concerned, and my thanks to all.

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Responses

Response from The James Cook University Hospital 10 years ago
The James Cook University Hospital

Submitted on 27/06/2013 at 10:44
Published on nhs.uk on 28/06/2013 at 04:00

Good morning Thank you for your comments regarding your visit to the Endoscopy Department at The James Cook University Hospital for your gastroscopy procedure. I am pleased to learn that staff were able to offer you advice and support before and during your procedure and help reduce your anxiety. I shall forward your kind words to the staff involved, and I am sure they will very please to read them. It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives please contact the Chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk We also welcome nominations for the Trust’s annual ‘Nightingale Awards’ which, once a year, recognise the important contribution nursing and midwifery make to patients and their families at The James Cook University Hospital or the Friarage Hospital on a day-to-day basis. Forms are available from the director of Nursing’s office on 01642 854344 or by emailing val.fothergill@stees.nhs.uk I am sorry however, to learn of your long wait in the department. If you would like to discuss this further, please do not hesitate to contact the Patient Relations Department on 01642 854500, where a member of the team would be happy to speak to you and obtain some feedback from the Endoscopy Department Manager. With best wishes Yours sincerely Mrs Linda Oliver Patient Experience Co-ordinator

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