"wheres the service when you need it ?"

About: Devon Access and Referral Team (DART)

(as the patient),

I have been trying to call DART since Monday it is now Wednesday I have not managed to get through at all, and there are 3 numbers quoted on my letter; I have tried all 3. I am being charged when I call and the appointment is urgent. Not happy with this service

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Response from Project Support Manager - Devon Referral Support Services, Devon Access & Referral Team (DART)

Dear ‘Elated146’,

I am very sorry to hear that you have had such trouble getting through to us. We have checked our phones and cannot find a fault so I can only assume that the lines are busy at the times you are calling. If you have access to e-mail, and are happy to, you could send an e-mail to our Patient Helpdesk with your telephone number and UBRN and we will phone you instead. The e-mail address is cab.helpdesk@nhs.net

I hope this alternative is of some use to you, please accept my apologies for the inconvenience.

Best wishes,

Susan Pearce

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