"Hospital Stay"

About: Royal Preston Hospital

Anything else?

For majority of my stay I was on ward 2c of the hospital this was nearly three weeks. I found the staff and that goes from the sister to the cleaner the most professional and caring people I have come across. They all worked as a team and nothing was to much trouble. If there was something that needed doing then whoever was available sorted it if they possibly could if not then they would get someone. All the staff were approachable and never moaned or groaned and were cheerful all of the time. It was a real tonic when your not well. At the end of my stay, one day in fact on ward 10 after my operation the previous day I was not as happy with the service. the toilets were dirty and nobody cleaned them once in the 24 hours I was there. I felt I was in two different hospitals. The staff did there job but without the enthusiasm as ward 2C staff, It felt depressing. Overall I was very happy with the treatment I received though, and would not hear a word said against the staff of ward 2C

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Royal Preston Hospital

We expect to provide a consistently high standard of care throughout every department and ward in our hospitals. Thank you for your comments, we will ensure the staff in ward 2c hear about your positive experience, and we'll look into improvements in ward 10. Best wishes.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story