"Very long wait in same day admissions, ..."

About: Princess Alexandra Hospital (Harlow)

(as the patient),

What I liked

Very long wait in same day admissions, but the outcome was good. I have been admitted to PAH several times for spine treatment over past 9 years. Clearly the hospital has gone through a dramatic reshaping - gone are the miserable ward nurses, gone are the filthy floors - the staff and environment is first class now.

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Responses

Response from Princess Alexandra Hospital

We were pleased that you were satisfied with the care you received. We are sorry to learn of the difficulties you have described regarding the waiting times in same day admissions. Your comments have been passed to the relevant senior managers who are responsible for the Same Day Admissions Unit. If you would be willing to provide more information to the PALS Team (Patient Advice and Liaison Service) they would be able to investigate this in more depth. You can contact the PALS team in the following ways:

Email: pals@pah.nhs.uk

Telephone: 01279 827211

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