"Patient experience"

About: North Devon District Hospital / Cardiology

(as a carer),

Brought in by ambulance after ICD delivered a shock at 11: 15 this morning. Saw Dr in A&E and had ICD interrogated. Both said I need to see cardiologist. Transferred to MAU and left...finally saw an FY1 who asked lots of questions but didn't really have any idea what was next.

Said that she too would chase up the cardiologist. And still no word on plan, are we staying, are we seeing cardiologist or anything.

No communication at all. Have asked several times and no one knows. Great patient communication and a great way to ease patient anxiety when they have had an ICD deliver a shock due to ACS!

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Response from Jayne Kruszewski, Customer Relations Manager, Northern Devon Healthcare NHS Trust

Dear Silver Disco

Thank you for taking the time to add your comments to the website. I was sorry to learn that you were disappointed with the levels of communication surrounding your onward care after transferring to MAU, and would like to apologise for any upset caused at what was obviously a very worrying time for you.

I do hope that you are now recovering, and if we can be of any further assistance please do not hesitate to contact PALS ( Patient Advice and Liaison team) on 01271 314090 for further support.


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