"Appalling treatment on Nell gwynne ward"

About: Chelsea & Westminster Hospital

Anything else?

My friend treated very badly by nurses on transfer from Charing Cross Hospital. Confined to bed and no pain relief allowed until she insisted a doctor be called. When I visited the next day I asked a nurse for some help to assist an elderly fragile lady to sit up and was accused of racism. Head nurse threw me off the ward when I complained. Took matter to PALS who dismissed my concerns and believed story concocted by staff. All in all a very upsetting and humiliating experience.

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Responses

Response from Chelsea & Westminster Hospital

We are very sorry to hear about your experience. Can you confirm if this was at Chelsea & Westminster Hospital as a diffrent hospital has been mentioned in the text.

Please do contact us at PALS so that we can investigate and support you further.

Thank you,

Patient Advice and Liaison Team

pals@chelwest.nhs.uk

0203 315 6727

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