"Contacting departments"

Anything else?

I have spent all morning trying to make contact with the opthamology department to try and change an appointment without success. I have been cut off several times/fobbed off many times by various people saying its not their department (despite being transferred by the previous department) and further denials that I even have an initial appointment in the first place that needs changeing. Nobody but nobody seems able to answer the phone and or deal with my enquiry. Whilst I am sure (?) that the actual medical care is first class-the administration there is a total disaster-get a grip somebody-this is appalling. I will probably have to drive there and find a human being to talk to and a pay a rip off £4 ca parking charge for the priviledge.