"A Disturbing Sight"

About: Queen's Hospital (Romford)

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I have been treated very well in the Trauma Clinic at Queens and would like to send my thanks to the doctors and nurses that work in this Thursday clinic. However when I was there on 20.06.13 I witnessed a disturbing sight. A very elderly woman who was asleep was parked in consultation room 21 opposite where I was sitting. She had been left alone for at least the 30mins that I had been sitting outside. Eventually a senior nurse entered the room and called another nurse who had been sitting alone someway off the corridor to come in and sit with her patient, but as soon as the senior nurse disappeared the patient's escort nurse went back into the corridor and sat down although I had offered her a chair to take into the room, that was in the corridor. I think this is terrible. To leave a very elderly and vulnerable patient alone is disgraceful. I do not think this escort nurse was from Queens as she did not have a name badge but perhaps she can be tracked down and admonished

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Response from Queen's Hospital

I am very pleased to hear that you had good treatment and thank you for taking the time to share your experience with us. I am very concerned though to hear the story you related about a vulnerable patient being left alone. There may be a straightforward explanation for what happened, but I will look into the records to be sure there wasn’t an issue with the nursing care from my staff that needs to be addressed. Flo Panel-Coates Director of Nursing

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