"it as a very clean friendly hospital ..."

About: Hertford County Hospital

(as the patient),

What I liked

it as a very clean friendly hospital all hospital should be like this.

What could be improved

waited half an after appoiment was due

Story from NHS Choices

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Responses

Response from Hertford County Hospital

Thank you for your kind comments about our staff, which have now been passed on to them. We are sorry for the delay with your appointment, which we understand can be a frustrating experience. Whatever the reason, we encourage our staff to make sure that patients waiting understand the reason for the delay. We have used your feedback to reiterate the importance of this issue to our staff.

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