"Waiting times both in A & E and for an Ambulance"

About: North Manchester General Hospital

Anything else?

My mother is unfortuneately in a care home. I recieved a telephone call form her care home informing me that, she'd had another fall and all was ok and that, she was being monitored. However, after as I understand the doctor visited the following day and again as far as I know she was taken to North Manchester where, she had an x-ray. On the 13th of June 2013 at 11:30 my mother was taken to the hospital along with one of the carers that she knows. My mother has Altzhiemers and is without a doubt vulnerable !!!! after arriving she had been eventually seen at 14:00 and an x-ray was done. At 15:30 some 90 mins later she went into the treatment room but only after waiting 90 minutes. Although that was not at all the biggest issue since between 15:30 and 20:00 she waited four and a half hours before being taken up to J5 Ward where she waited a further 60 minutes before transport could be arranged and sort in order that she could be taken back to her care home.

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Responses

Response from North Manchester General Hospital

We were very sorry to read your comment regarding your mothers visit to the Accident and Emergency department at North Manchester General Hospital. If you wish your concerns to be investigated, please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897. We will also forward your comment to the department manager.

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