"My father was taken to the hospital ..."

We were saddened to hear about your father’s death, but would like to thank you for your kind comments about the care and treatment he received while in the QEII. They have been passed on to our staff on Lemsford ward in particular.

With regard to our switchboard, we have more than enough lines coming in to the Trust to deal with most call levels. Occasionally, however, one or more of these lines can go down or develop faults without our knowledge. Whenever people who contact our switchboard tell us about their problem in getting through, we can then get the telephone company to investigate – which they do very quickly.