"85 year old lady goes missing!"

About: Leicester Royal Infirmary

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My 85 year old aunt was admitted to Leicester Royal on Tuesday 18th June with a suspected broken leg. After failing to detect the breakage and finally xraying the correct part of her leg she has a broken femur. It is now Sunday and we are still waiting for her operation. She has been moved three times and today we called to see how she was and the ward had no trace of her. How can an 85 year old just go missing and how can the ward where she was not know where she has been moved to? 5 phone calls later and we have located her in yet another ward. Disgraceful is an understatement.

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Response from Leicester Royal Infirmary

Hi, We are incredibly sorry that your comment was not responded to in a timely manner. We hope that everything was resolved with the issues in finding your aunt a suitable ward to recover from her fracture. If you have any further comments, please do not hesitate to contact communications@uhl-tr.nhs.uk and we will ensure your concerns are addressed and responded to. Kind regards Communications Team Leicester's Hospitals

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