"Currently undergoing treatment and have 2 major..."

About: Royal Liverpool University Dental Hospital

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I am not one to ever complain, and grateful to this service aware that you only get the best with such high mentorship..Here is the 'but'..post extraction pain relief is something that needs addressing, are they not allowed to prescribe anything? over the counter medicines do not relieve the pain, after 5 extractions, with the last 3 being on one visit.. I am in agony again, but 3times worse. I cant eat for the pain, I have lost over a stone in weight, brufen and paracetamol taken every 4-6 hours for 8 weeks, except one day cannot be good for you?? I am awake most nights..I cant wait to be pain free. Why cant they prescribe for post pain? I have attended emergency out of hours dentist twice now, climbing the walls, wont go again, they are the same re pain. I have spoke to consultants before and after and they say the same thing 'over the counter' remedies.. I am just praying for this pain to go..Reception 3 admin staff are my second complaintnever I have met such rude/uncaring people in the health service in one area. They are incapable of smiling or communicating, I intend to write a letter after treatment and out of pain to inform their manager

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Responses

Response from Royal Liverpool University Dental Hospital

Thank you for your comments. We are sorry to hear that you didn’t have a good experience at our Dental Hospital. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Customer Relations Team, they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.

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