"Mothers care elderly"

About: Bassetlaw Hospital

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My mother was treated badly at this hospital. Some staff were wonderful but most treated the elderly as nothing more than an inconvenience. We weren't informed of her condition and would ask on visiting but told the nurse dealing with her care isn't available but will come to you when she is. She never did even after 4 times of asking. My mother had bed sores and it wasn't until social services were informed that she got the treatment she needed eg special mattress. Her buzzer wasn't with in reach neither was water yet the sheets the staff filled in said that they were. After social worker had been round they were close at hand.

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Responses

Response from Bassetlaw Hospital

Thank you for raising your concerns about your mother’s care at Bassetlaw hospital. We are very sorry to indeed, to hear that your mother did not have the care we would expect all our patients to receive. If you could please tell us more about the situations you describe, we are very keen to hear from you. It is our hope that we can discuss in detail when and where your mother had her care and for us to know more about what happened on the ward. We wish to always address any aspects of our service which do not meet a patient’s needs and hope that you will be able to help us with this. Matron Tracy Campbell is the person to contact her e mail address is Tracy.Campbell@dbh.nhs.uk or her mobile number is 07920 545944. Please pass our sincere apologies to your mother and best wishes for her recovery also.

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