"I recently had a relation in your ..."

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

(as a relative),

What could be improved

I recently had a relation in your hospital and found the experience of entering the hospital - wading past sick and non-sick smokers was very unpleasant. Also, the state of the reception area which was unmanned at the time was dirty, cigarette stubs and litter on the floor etc. I feel if you improved the reception area and made it more pleasant and welcoming then the apprehension of coming into your hospital might be eased somewhat.

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Responses

Response from Queen Elizabeth I I Hospital

As you arrive at the QEII, many people do not realise that the view people see is what the actually the rear of the hospital – as designed by the architects back in the 1950s. The original front – now the rear of the hospital – was due to face a main access road that was never built, as permission to cross land not owned by the NHS was rescinded at the last minute. Because of this fact, it is all but impossible to do much with the main entrance – although about a year or so ago it was enhanced to its current state, which is a great improvement on what it used to be like.

Like most hospitals, the main desk is staffed during peak times and not 24-hours a day. We do our best to keep the entrance clean, with our cleaning contractors (on the inside) and estates team (on the outside) working hard to remove debris and cigarette butts – especially those that blow in from the outside on windy days.

As most people know, smoking is now banned within both NHS hospitals and their grounds. The QEII is no exception and despite all the notices and being challenged by our staff, who sometimes are treated very badly for their efforts, people continue to ignore the ban on smoking. We continue to think of ways to tackle the problem – suggestions are always welcome!

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