"conflicting consultants"

About: Heatherwood Hospital

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I have had back and leg pain for 11 months. The first 4 months was spent with no help then painkillers and eventually acupuncture and physio which only made me worse and had to stop. More pain killers while waiting and then 5 months later I saw consultant no1. 8 weeks later had an MRI only to find a medium to large bulging disc. Another month later I saw a 2nd consultant who said I needed a back operation and I was devastated and reluctant but knew I had no choice if I was to improve my life, walk upright and rid pain. As there was a 4 mth waiting list , It was suggested I go for a root block to ease the pain while i waited for the operation date. I was given details to read about both of the procedures and 8 weeks later I got the injection (even the surgeon said it was a large bulge!). This helped the pain was eased and it made a good bit of difference after about 6 weeks. I am still unable to walk upright, I wake up in pain during the night, have pain 24hrs a day in my leg but it is much more tolerable. Again 8 weeks later, I went to the hospital and saw yet another consultant no3, to find out I was too tense, stressed and my muscles were tight (same as 11 months ago!). His suggestion was physio, meditation, yoga and because of my frustration needed happy pills. I questioned about the op. and was told I dont need it! He wants to see me in 3 mths- physio 8 week waiting list. what is going on??? do I need the bulge removed or not? will physio fix me? why is everything taking 8 weeks? There is just no light at the end of the tunnel and I am losing faith in the conflicting decisions these consultants are making. I just want someone to say this is how it is fixed and then get on with it so I can have my life back. 11 months to be told I need to relax and take happy pills what is this!!!? The stress is because of the slow process, the constant pain, having to run a family and a full time job, no social life, minimal activity, oh and to be given mixed messages and made to feel like I am a neurotic woman. I have been patient and polite, listened without question and done what I am told - only to be fobbed off! Good, hard working, respectful & polite people get no where.

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Response from Heatherwood Hospital

We are really sorry to hear of the problems that you have experienced. Our PALS (Patient Advice and Liaison Service) would be more than happy to talk to you and see if there is anything that they can do to help you. They can be contacted on 01753 633365. If they are not able to take your call, please leave a message with your contact details and they will return your call. Alternatively, they can be contacted via email PALS@hwph-tr.nhs.uk.

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