"Time waiting for review was too long"

About: East Surrey Hospital

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After being admitted to a ward to await a psych review following admissions to a&e the night before. I found it unacceptable that I was still waiting for the review 2 days later. After being told I was medically fit for discharge at 8am the morning after being taken in to a&e and was told I had to await psych review before I could go home I was willing to wait. However when I was taken to a ward a began to worry that it was going to take a long time to be reviewed. I ended up spending a night on the ward (which is was not needed as medically I was fine) and spent the following day awaiting review. At 5pm I was told that I would have to stay in another night as it was now going to take place the following day. Personally I found this highly unacceptable. So asked if I could self discharge which was met with a lot of opposition from nursing staff and doctors even tho I was medically fit! Eventually after lots discussion it was finally agreed I could self discharge! The whole experience was unacceptable and not one I wish to repeat for a psychiatric review!

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust

picture of Ian Mackenzie

Dear Crazylilme

Thank you for posting your story about your recent experience at East Surrey Hospital. If you e-mail me at ian.mackenzie@sash.nhs.uk or telephone 01737 231988 I will ask someone to look into this for you.

regards

Ian

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