"Administrative incompentence"

About: Congleton War Memorial Hospital

Anything else?

Rang to find out if could get an x-ray on a finger without prior admin and was told I could just walk in. Duly took time out to visit and was told by the Radiologist that walk in was no longer allowed since "about a month ago" and I needed an appointment which required a "note" from my GP. When I offered to call the GP there and then was told that it needed to be in writing since "more than my job's worth" to proceed without correct paperwork. So an afternoon wasted because somebody somewhere cannot define, implement and communicate a simple process. Please try to understand that i) it is not only healthcare professionals who lead busy lives with lots of responsibilities ii) average members of public (aka Mr and Mrs J Taxpayer) cannot be expected to be familiar with byzantine admin procedures I find this particularly ironic given recent stories about A&E capacity: In the circumstances I would have had no choice but to go there if there had been more urgency to my problem! It should not be difficult to set up a simple reliable process for this kind of thing that doesn't require taking a whole day out - sort it out please!

Story from NHS Choices

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Responses

Response from Congleton War Memorial Hospital

Thank you for taking the time and trouble to post this comment on the NHS Choices web site.Patient feed back is essential to the Trust in order for us to keep improving our services for all our users. I am sorry to hear about the fact you were given incorrect information during your telephone conversation with the X-Ray department. A copy of your comment has been sent to the Manager of the X-ray department who will ensure all staff are made aware of the correct information to offer patients over the telephone.

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