"I came in on a second 999 call ..."
About: Lister Hospital Lister Hospital Stevenage SG1 4AB
Posted by Andrew Jankowicz (as ),
What I liked
I came in on a second 999 call in 7 days, with a heart problem, and received sympathetic, caring attention as promptly as the system allows, leaving the hospital with an angioplasty that has helped my coronary symptoms, and a cellulitis infection in my right leg that seems to have been picked up while there. Everyone was professional, friendly, and supportive.
What could be improved
Two things on the negative side. First, the food was appalling: each main dish a tepid mush, and the so-called 'special gourmet choice' an ordinary sandwich in a cardboard triangular pack. Second, there seems to be some confusion in the records system. I've been in the Lister on 3 previous occasions as an in-patient over the last 6 years, and it seems to take the medical staff days for any records, with relevant patient history details, to be found, if at all. And a week after my angioplasty I was sent an admission notice to Harefield Hospital for... an angioplasty! So, in this world of scarce resources, I'd suggest you juggle funds to overhaul the record system. (And, since resources are limited, why not encourage patient's relatives to bring in extra food to supplement the canteen's efforts?)