"Booking system is a joke ! !"
Posted by Pc8975
I have nothing but praise for the treatment I have received. The politeness, professionalism and care and the excellent results of the work done but, and it is a big but, the booking system is worse than useless. I will try to explain very briefly. I needed to change an appointment. Rang booking office, a lovely Scottish gentleman on a recorded message stated no-one could take my call and to ring back as they could not promise to return the call. I did, 17 times. Same recorded message. After the 1st call I was sent, without checking with me if convenient, another appointment that I could not make. Again, I telephoned. Same Scottish gentleman and recorded message. This went on for three months. In the end, I lodged a complaint. Four months later I received a response saying "has anyone contacted you about your complaint. We don't have a department that deal with complaints and this has just been passed to me to deal with". I think that sums up the booking system. Wonderful, wonderful staff, treatment, etc. but woefully, woeful lacking booking system that must be causing frustration to all the patients who are prepared to give up their time for students to have live practices. I have just telephone ad, you've guessed it, Scottish gentleman and the dreaded recorded message.