"Clinic b in eye hospital manchester"

About: Manchester Royal Eye Hospital

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Out patient Clinic b in manchester eye hospital is a total waste of time, been offered opointment at 3.15 but seen by around 6 o clock thanks to the staff. 7 nurses standing doing nothing with 1 consultant working hard with patients .i wonder why we have more nurses at this clinic just to pick up patient,s file write a time and date lol . Lots of patients were angry some gone home could not wait longer.fell sorry for nhs and their hard working bosses.

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

We are very sorry to receive your comments and concerns via the NHS Choices/Patient Opinion website about your experiences in Module B at the Eye Hospital. We are sorry for the length of time it took for you to be seen in clinic and for the care and treatment you received.

It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk, they will be happy to discuss this with you.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

Response from Manchester Royal Eye Hospital

We are very sorry to receive your comments and concerns via the NHS Choices/Patient Opinion website about your experiences in Module B at the Eye Hospital. We are sorry for the length of time it took for you to be seen in clinic and for the care and treatment you received. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk, they will be happy to discuss this with you. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

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