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A wasted journey

Story from nhs.uk

"A wasted journey"

About: Hull Royal Infirmary

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I was supposed to be seeing someone at the Diabetic clinic in the Brocklehurst building this morning. I have been trying unsuccessfully to get my blood count down for a while now and really need to speak to someone about my medication. GP isn't much help. I walked from the city centre to the Brocklehurst building and arrived five minutes early. The receptionist told me the consultant had just called in sick and they had been trying to contact me. There were no missed calls on my mobile. What sort of consultant calls in five minutes before he is due to see his first patient? The receptionist insisted they had tried to call me but didn't know who had. My walk back to the town finished the job of soaking my shoes through. It isn't the walk or the rain I object to - but the fact that they expect me to believe what obviously isn't true. I now have another two weeks to wait to try to get my meds sorted.

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Responses

Response from PALS Officer, Hull University Teaching Hospitals NHS Trust 10 years ago
Hull University Teaching Hospitals NHS Trust

Submitted on 25/06/2013 at 16:19
Published on Care Opinion at 16:40

Many thanks for placing your posting on the Patient Opinion website. We are very sorry to read of your recent experience attending the Brocklehurst Bulilding and we will ensure that the staff concerned are made aware of your concern.

If you would like to discuss this matter further with us - I.e. we will be able to confirm the contact number details held for you and check you future appointment dates, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk. In the meantime we would also recommend seeing your GP to carry out the basic checks, have faith, GP's are there to help.

If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165.

Thank you once again for taking the time to provide us with your views on local services.

Response from Hull Royal Infirmary 10 years ago
Hull Royal Infirmary

Submitted on 08/07/2013 at 13:24
Published on nhs.uk on 09/07/2013 at 04:00

Thank you for placing your posting on the Patient Opinion website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us - we would try and establish more precise information from your appointment, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk. In the meantime we would always recommend that you make your GP aware of any immediate concern you have regarding your medical condition. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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