"This time I was on a small receiving ward – it was beautiful"

About: Croydon University Hospital / Accident and emergency Harmoni / NHS 111

(as the patient),

My son phoned the 111 service for me when I was feeling very dizzy and disorientated.

The problems started a couple of days earlier when I woke up and the wardrobes appeared to be moving around. We got some advice from the pharmacist but I decided to wait for a day to see if it would all settle down.

As I was still feeling the same on the next day my son took the pharmacist’s advice and phoned the 111 service. They made an appointment for me to be seen by Virgin Care at 2. 00pm.

The doctor at virgin care told me to go straight to the A&E department and after being seen by a doctor in there I was admitted to the Mayday Hospital and kept in. I was very pleasantly surprised when admitted on the ward – when I was younger the hospital was known as ‘Maykill’. Years ago when I was in the Mayday it was like a workhouse, I was starved and it was unkempt.

This time I was on a small receiving ward – it was beautiful. The staff were fantastic, except for one person with an unnecessary attitude. She was atrocious.

I am now back at home, waiting for a MRI scan result. I’ve had my eyes checked as well to make sure they get to the bottom of why I felt so dizzy. All the follow up has been faultless.

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Response from Croydon University Hospital

Thank you for taking the time out to give us your feedback. It is extremely encouraging to hear you were happy with the receiving ward and the care you received at Croydon University Hospital, including the follow-up care since returning home. We will share your positive views with staff as this kind of feedback is very important for teams. We will also raise your comments about members of staff who were less helpful and look how we can improve this in the future. We appreciate your comments and will use them to look at ways we can continue to ensure we provide compassionate, high quality care for all patients. Our Patient Advice and Liaison Service (PALS) provides advice and support if you have a query or concern. It is free and confidential. You can call 020 8401 3210 or email to TalkToUs@croydonhealth.nhs.uk

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