"I felt reassured and have been OK since."

About: Harmoni / NHS 111 Hillingdon Hospital / Accident and emergency

(as a service user),

I phoned the 111 service during the night as I had chest pains and I could not breathe very well.

The operator went through a lot of questions and then sent me to the Hillingdon Hospital emergency department. They checked my blood pressure, which was OK. They checked my throat because of the breathing problems – that was all right. They suggested I took some pain killers, and tried to relax as this could be a panic attack.

I felt reassured after that and have been Ok since.

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Responses

Response from Amanda Mayo, NHS 111 Service Director, Harmoni

I am glad that your experience was speedy and reassuring!

I hope that you are feeling better

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Response from Hillingdon Hospital

Thank you for taking the time to leave your positive comments about the 111 service. We also appreciate your comments in relation to the care you received at the Hospital and we are very glad to hear that the reassurance you needed was provided and that you have recovered from this episode.

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