"Much more convenient than struggling with the driving on my own"

About: Frenchay Hospital / Neurology South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS)

(as the patient),

I normally drive myself to the Frenchay hospital for appointments with the neurological service; however, I’m finding this harder to do with parking and getting to and from the car park. When I mentioned this to my GP they arranged for an ambulance to pick me up and bring me back after my appointment.

The ambulance crew, Sarah and Sean, were great, helping me get on and off – it was much more convenient than struggling with the driving on my own.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Vastness682

Many thanks for taking the time to share your story.

It is always very rewarding to hear that our staff are continuing to provide the very best care to patients when they need it most. I will share your post with our Patient Transport staff and managers who, I'm sure, will very much appreciate your comments.

Thank you, again.


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