"On both times a doctor came to see me within 15 minutes"

About: NHS 111

(as a service user),

I have used the 111 service twice over the last two months.

On both times a doctor came to see me within 15 minutes. On the first time the doctor left a prescription which my friend took to the chemist for me, the second time he had the medicine with him and was able to treat me straight away.

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