"I had an excellent service from 111 on both occasions"

About: Harmoni / NHS 111 Hillingdon Hospital / General surgery

(as a service user),

I had to call the 111 service in the middle of the night. The operator who took my call explained that they would need to go through a series of questions which may not appear relevant to me but were to them to help them with the diagnosis.

I was then referred to the out of hours GP service at the Hillingdon Hospital, where I was seen very quickly by a doctor.

I had an excellent service from 111 on both occasions when I needed to use them.

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Responses

Response from Amanda Mayo, NHS 111 Service Director, Harmoni

Thank you for taking the time to post your comments on this website.

It is essential that the well trained Health Advisors ask you a series of questions to ensure that all life threatening emergencies are ruled out before suggesting a relevant, local service for you to attend.

I do hope that you are feeling much better now

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Response from Hillingdon Hospital

Thank you for taking the time to leave your positive comments about the 111 service and the out of hours GP service that is provided at the Hillingdon Hospital. We are very pleased that you were happy with the service you received and that you were provided with good advice.

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