"Consultant was abrupt boarding on rude"

About: The Princess Royal Hospital / Neurology

(as the patient),

Felt experience at hospital was poor apart from volunteers who were polite and helpful.

Consultant was abrupt boarding on rude - didn't get up to shake hand and greet me. The chair for me to use was in the middle of the room and I could hardly hear the consultant who mumbled and didn't look at me. No handshake or anything at end of referral.

I felt as though I had been an inconvenience to the consultant and had wasted their time.

Consultants should have a form that patients fill in to rate their "bedside manner" and general people skills, and results should be available to patients who can select a different consultant.

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Response from The Princess Royal Hospital

I am really sorry to hear that. The patient must always come first and I will use your feedback in our customer service training as a reminder of what our patients expect and deserve. We are in the process of introducing a "Friends and Family Test" rating system in outpatients to provide more opportunity for you to give feedback on the day and "rate your service". Feedback about individual consultants also forms part of their appraisal, which is a vital part of deciding whether they can continue to practice as a doctor.

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