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Rotary Suite Staff are rude and self absorbed.

Story from nhs.uk

"Rotary Suite Staff are rude and self absorbed."

About: William Harvey Hospital (Ashford)

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I brought my mum in to the rotary suite. Eventually when we found somewhere to park after driving through all the groundworks we were directed to the suite and met by a miserable member of staff more interested in telling other staff members about their new fake tan than actually speaking to patients. While we waited a doctor came out into the waiting room amd decided to tell a patient all about her condition in front of us all whilst a healthcare assistant lent against the wall slouching and chewing gum. All in all, the front line staff looked utterly unprofessional and treated patients like a nuisance whilst the actual consultants seemed ok. Sort it out! A horrid atmosphere.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 23/06/2013 at 08:41
Published on Care Opinion on 24/06/2013 at 11:00

Thank you for providing us with important feedback and I am sorry that you experienced a service which did not meet the standards of behaviour we would expect from our staff. I will take this back to rotary ward and we will raise awareness about the impact of their behaviour on you and your mother.

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Response from William Harvey Hospital (Ashford) 10 years ago
William Harvey Hospital (Ashford)

Submitted on 25/06/2013 at 11:34
Published on nhs.uk on 26/06/2013 at 04:00

We are sorry to hear of your experiences when you attended the Rotary Suite and are only too aware of the importance of a professional atmosphere to provide reassurance to our patients. Your comments have been very specific which will enable us to feed them back to the manager of the unit for information and action. They will also be recorded onto our database and reported to the divisional executive team in our monthly report. We hope that we can reassure you that we do learn and improve services as a direct result of feedback and are grateful for you taking the time to provide us with your comments.

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