"Lack of care"

About: Torbay Hospital

Anything else?

Seen by an unqualified member of staff for dislocated and fractured toe. (Nursing Auxiliary level ) though with different title now.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Torbay Hospital

Thank you for taking the time to provide us with feedback regarding your recent visit to our Hospital. We are sorry that we were not satisfied with the service and we would like the opportunity to discuss your experience with you so that we can try our best to resolve it. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you. South Devon Healthcare NHS Foundation Trust

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story