"waiting for counselling"

About: Coventry And Warwickshire Partnership NHS Trust / Adult mental health

(as other),

My husband was referred by our doctor to receive counselling at the caludon centre in Coventry he has been on the list for over 18 months. all we received when he was first put on the list was a letter to say he would have to wait a out 9 months and it has been double that.

I don't think anyone should have to wait that amount time for counselling. my doctor has phoned them and written to them twice but we are still waiting.

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Responses

Response from Julia Williams, Assistant Director - Experience & Quality, Coventry & Warwickshire Partnership Trust We are preparing to make a change

Thank you for taking the time and trouble to place this posting on the Patient Opinion website.

I aplogise for the delay in your husband accessing counselling at the Caludon Centre, and for the lack of communication received. I have passed your concerns onto the relevant staff, and once I have received a response, I will be back in contact.

In the meantime, if you would like to provide further details, we would be more than happy to look into your concerns through our:

Customer Services Department Tel: 02476 536804

Regards

Julia

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Response from Julia Williams, Assistant Director - Experience & Quality, Coventry & Warwickshire Partnership Trust

The service offers sincere apologies for the delay in your husband accessing counselling at the Caludon Centre, and for the lack of communication received.

Unfortunately, without further details they are unable to identify your individual concerns and as such, we would be grateful if you would be in a position to make contact with our Customer Services Department on 02476 536804 or via email customer.services@covwarkpt.nhs.uk, where we can explore the issues in much greater detail and provide you with an appropriate response.

We look forward to hearing from you.

Regards

Julia

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Update posted by upset wife (other)

since putting my story on here my husband has now received a appointment and he is having the counselling he needs.

I just feel that people who need counselling shouldn't have to wait 18 months

I know you have waiting lists but I feel that is too long.

Regards Upset wife

Response from Julia Williams, Assistant Director - Experience & Quality, Coventry & Warwickshire Partnership Trust

I am glad to hear that your husband is now in receipt of treatment, and I apologise on behalf of the service for the length of time he has had to wait.

Thank you again for bringing this matter to our attention.

Regards

Julia

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Response from Julia Williams, Assistant Director - Experience & Quality, Coventry & Warwickshire Partnership Trust We have made a change

Since my last communication I have now received a response from service:

As of June of this year, we have been undertaking a specific project to reduce waiting lists and to ensure patient safety whilst people wait for appointments with Psychological Services staff.

This has included careful monitoring and validation of the lists held within the services, with particular attention to patients waiting more than 18 weeks for assessments or for therapy. This has involved contacting patients who are on the lists (to check for any risks), and the reallocation and reprioritisation of staff time to reduce waiting. Action and progress is reviewed on a weekly basis, and we are constantly adjusting our clinical approach in order to minimise both waiting times and any risk which might be associated with this.

Best wishes

Sally

Sally Robbins

Head of Psychological Services in Secondary Care

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Update posted by upset wife (other)

Thank you Sally and Julia in replying to my story. I just feel that patients should be kept informed as all we got in the 18 months was one letter and that was when he was put on to the list.

I understand there are lists and that people do have to wait. However I think that when people get put on the list, they should be seen by someone to be assessed to see what risks they are to themselves or others and to see how urgent they need the help.

Response from Julia Williams, Assistant Director - Experience & Quality, Coventry & Warwickshire Partnership Trust

Many thanks for your further comments, as it is very helpful to have the views of people on the receiving end of our services, and to get a clear picture of their experiences.

At the point of referral, the professional referring will have done an assessment of the urgency of need and any risks involved, and will have included that information in the referral.

However, we are reviewing and reorganising our services and procedures currently, and we will take account of these comments in our redesign, so as to try to respond more quickly, and to keep people better informed.

Thank you again

With Best Wishes

Sally

Sally Robbins

Head of Psychological Services in Secondary Care

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