"Poor customer service"

About: Ormskirk & District General Hospital / Trauma and orthopaedics

(as a relative),

I was waiting to check in with my partner for physiotherapy, the normal e-regsitration wasnt working, there were 2 receptionists, one had her window closed. The queue to regsiter was getting really long, We waited 15 minutes. when we got to the receptionists open window, she stated that we could have gone to the other receptionist who's window was closed.

I pointed out that the receptionist should open her window and look like she was ready to accept people, and perhaps she should have opened her window and encouraged people to use her as she wasnt doing anything else.

The physio staff are excellent but this poor reception just puts you off and doesnt look or feel very professional.

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Response from Tony Ellis, Marketing and communications manager, Marketing and Communications, Southport and Ormskirk Hospital NHS Trust

Thank you for taking the time to tell us about your experience. This is very useful feedback and we will be raising it with the department concerned.

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