"Booking an appointment through DART"
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ
Posted by Davidus (as ),
I received a letter from my GP informing me to contact the DART team in Newton Abbot to arrange an appointment only to be told that the person to whom I spoke with had to refer the appointment onto the Torquay Hospital (my chosen place to have the appointment) so that they would need to send a letter out in the post to me in a couple of weeks time which will most likely need to be amended as I wish to have this appointment either at the beginning, or at the end of a day due to work commitments.
This obviously goes against the operation objective in enabling patients to access treatment as quickly and efficiently as possible.
I find this frankly quite appalling as I now have to wait far longer than the doctor inferred and when considering the instant communications available today’s modern age (ie emails and telephones) which can speed up the process considerably, feel that my 'story' has wasted NHS resources by having to send out a letter (from the GP) and then another letter (which will be from the Hospital) all because DART could not arrange an appointment.
I would very much like to hear an update on what will be done about this booking.