"I attended A&E with what ..."

About: Royal Free Hospital

(as the patient),

What I liked

I attended A&E with what turned out to be a serious blood infection and the A&E senior nurse and consultant were excellent, at every stage I was informed of what was happening. The staff on the ward when I was admitted were excellent, from nursing assistants to the consultants and other doctors. I was treated with compassion throughout and would like to commend the professionalism of the staff. My follow up appointments in outpatients have also been of the same high standard.

What could be improved

A cooked breakfast on all wards! I did receive a cooked breakfast on the infectious diseases unit.

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Response from Royal Free Hospital

Thank you for letting us know about your experience. It's always rewarding when patients take the trouble to give us good feedback. We will pass on your comments to all the teams involved.

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