"Care for my 6 year old daughter"

About: William Harvey Hospital

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Having arrived at A&E on Sunday evening with my six year old daughter I was very concerned about the amount of pain that she was in. She had trapped three fingers in a door that had been fully close on them and in my panic I had rushed her into the car without giving her pain relief. The waiting area was full and my stomach turned at the thought of her sitting for hours in such pain. Once registered I spoke to the secretary to ask if anything could be done to get my daughter medicine. She sent me straight through to a nurse who immediately gave her some pain relief and sent me immediately, for an x-ray. They confirmed she had two broken bones that were promptly strapped up and we were in and out within the hour. The nurse had been wonderful and my daughter was made up when presented with a bravery certificate! To the staff in A&E thank you for giving my daughter a good first hospital experience.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you so much for providing with feedback, so glad we were able to see and treat your daughter quickly at such a worrying time for you both. We are really proud of our staff who provide an efficient service with kindness and care. I do hope your daughter is recovering from her ordeal.

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Response from William Harvey Hospital

We are pleased that you had such a positive experience when you attended A&E with your daughter and hope that she is well on the way to recovery. Your comments will be recorded and fedback to the staff on the unit. Positive feedback is an important tool to improve services as we can learn from the comments provided and we would like to thank you for taking the time to provide us with your comments.

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