"I had an outpatients appointment ..."

About: Kingston Hospital

(as the patient),

What I liked

I had an outpatients appointment at the department of maxillofacial surgery. I was early but was seen immediately. The consultant had my records to hand and knew exactly why I was there. He was kind, reassuring and professional. I was surprised. It was a long time since I had been to an NHS hospital and I had heard so many stories about long waits and over-worked staff.

Story from NHS Choices

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