"Very considerate staff taking great care of a deaf patient"
About: Queen Elizabeth Hospital / Ear, Nose and Throat Queen Elizabeth Hospital Ear, Nose and Throat B15 2TH
Posted by Jayclivecam (as ),
I went for an out patient appointment this morning with Mr Coulson the ENT Consultant. From my first step inside to my last one, the staff were very helpful, kind, considerate & concerned that I was taken care of. I am deaf so told the receptionist at the clinic and was seated where I could hear the staff call me. I was then asked to wait in another area for the consultant. He dealt with me quickly, effectively and told me what I needed. I was then referred to a hearing therapist who saw me within approximately 20 minutes to save me coming back for a second appointment. Throughout my visit, the nurse was constantly checking I was ok for time and that I was happy to wait. I was also seen by an audiologist and had a hearing test during this time. I was seen on time and was there in total for approx an hour and a half. Well done to all the staff and thank you.