Is anyone there?

When people give you feedback, they want to know that someone is going to hear it.

That's why we're now showing how many staff are listening at each health service provider. Here's an example:

Who is listening at this service?

The more staff who are hearing feedback from your patients, service users and carers, the more chance there is that the feedback can lead to learning and service improvement.

Adding new members to your subscription is easy - there's no reason not to do it. So do think broadly about who you can involve, and how they can make use of the feedback they receive.