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Meet Patient Opinion in Nottingham

Trent Vineyard Conference Centre

10am-2:30pm, 26 September 2012

The purpose of this workshop for health care staff was to help you understand Patient Opinion's service and how it fits with key national and regional developments, and to hear how other organisations are using Patient Opinion across the region.

Presentations from the day

Kay Fradley: Creating a Revolution in Patient and Customer Services Experience

Andy Niblock: Patient Opinion in an inner-city drug service

James Munro: Exercise: working with online feedback

James Munro: Going further: stories, data and culture

Helen Forrester: Patient Opinion on an inpatient mental health ward

James Munro: Where are we going next?

Those cakes!

Many thanks to everyone who baked - especially Simon's mum!

And here's the recipe for the welsh cakes (by popular request)