Lauren's story

Lauren and Leah

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My daughter had had bronchiolitis previously, so I recognised the symptoms when she started to struggle with her breathing at the beginning of the year and she was taken by paramedics to the local hospital.”

“Every nurse and doctor who looked after my daughter was friendly, fantastic with her, so helpful and kept me informed.”

It was the wee things that made all the difference: their empathy and skill at putting people at ease.  I work in customer service myself and was doing some training at work.  I actually used this experience as an example of excellent customer service.”

“This has been a recurring medical condition which is worrying and feeling confident in the people who look after her means the world to me.  I’d had less than positive experiences elsewhere so didn’t know what to expect. All four times we’ve been in here has been great.”

“I felt so good about the hospital and Patient Opinion was a perfect way to let them know how happy I was.”

Patient Opinion gave me an easy way to put my experience down and I liked that it didn’t have to be face to face.  I felt so strongly and wanted other people to see it so they’d know what to expect too.  I felt like I needed to do something more than just say thanks.”

“I just wasn’t sure, from the response I got, that my story had reached the people who I’d come into contact with, but now I know they have.  I wanted everyone to know about my experience, including the cleaner in the hope that it would make their day and they’d know what a difference they made to our family.”

Read Lauren and Leah's original Patient Opinion story.

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