Healthwatch is the independent consumer champion created to gather and represent the views of the public. Healthwatch works at a national and local level to make sure that the views of the public and people whom use services are taken into account. Healthwatch aims to ensure that the views and experiences of users of health and social care services are heard and taken seriously at a national and local level.
As the leading independent web based feedback platform service for both health and social care, Patient Opinion and Care Opinion can be vital tools for every Healthwatch that wants to see how services are engaging with local citizens. We are the first place to take real time feedback to help those services to improve.
Patient Opinion and Care Opinion compliments your existing engagement activities by providing direct and immediate feedback about your local services, and gives you the ability to monitor the responsiveness of your local health and social care services.
Subscribing to our services will give you access to our training and support, which will help Healthwatch staff hear local views about services, produce reports, and provide information on service performance and service user views.
Our Monitoring Subscription is specifically tailored to help you to gather and use stories for the health and social care providers and commissioners in your area. Healthwatch staff can monitor stories in your area, and see the criticality grading for each story. Nominated staff can respond to feedback, allowing you to raise your local profile, and engage with the people who share stories. You also have access to our suite of reports, support from our expert team and kit of materials which will enable you to promote to patients, service users and clients across services.
Key features and benefits:
- Email alert for stories about health and social care services via Patient Opinion and NHS Choices
- Responding and posting rights for your Healthwatch to engage with your local population
- Reporting by way of scheduled monthly reports in a variety of formats
- Smart alerts to monitor provider responsiveness and helpfulness
- API access enable you to receive data in a raw format to support reporting and story analysis
- Healthwatch themed widgets to both display as well as generate stories from your local population
To promote local partnerships and working together – Patient Opinion will refund the cost of your subscription to you if either local NHS Trust or CCG subscribes within the year.
Our current Healthwatch subscription offers are available to download - Patient Opinion Healthwatch offer 2015.
For more details on the work between Healthwatch and Patient Opinion, please call Tim Hunt on 0114 281 6256 or email firstname.lastname@example.org.
You can find advice on responding as a third sector organisation on the website here.