This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

RCH Glasgow/WIH

Posted By robinbs99

"RCH Glasgow/WIH"

About: NHS 24 / NHS 24 (111 service) Royal Hospital for Children (Glasgow) / Ear, Nose & Throat (ward 3b) Scottish Air Ambulance Scottish Ambulance Service / Emergency Ambulance Western Isles Hospital / Paediatrics

(as a parent/guardian),

In late November, I contacted NHS24 as my young son had a fever, rash and swelling behind his ear. After being assessed by a GP, we were told to make our way to Western Isles Hospital. The staff were fantastic-he was seen immediately and  the paediatrician called for who began making arrangements for us to be transferred to RCH, Glasgow. We were transferred by ambulance to the airport, where the air ambulance was waiting  to take us to Glasgow airport and then another ambulance took us to RCH.

Once again we were seen straight away and admitted to ward 3B, where a side room had been prepared for us. Every member of staff we encountered were fantastic-knowledgable, calm, caring reassuring and friendly, which is exactly what was needed in a stressful situation. Treatment plans were clearly explained to me, which was much appreciated. 

We stayed in hospital for a week while the infection was treated before being discharged back home. As my son's condition improved, he was able to enjoy some of the amazing facilities available, including medicinema, the play rooms with the play leaders and a special visit to Santa’s Grotto. 

I will forever be grateful to all the staff involved, from those at NHS 24, to everyone who helped us at both hospitals and ambulance crews involved for the highest quality care and compassion shown to us during a stressful and emotional time. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 2 months ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 02/02/2024 at 15:14
Published on Care Opinion at 15:14

Dear Robinbs99

Thank you for taking the time to post your Feedback here on Carepopinion

I am really sorry to read your wee boy had to make use of our services as well as those of the wider NHS. I am sure the situation must've been very worrying for you.

I am delighted to read about the wonderful care given to your son, It would appear everyone has made a difference.

I hope your wee boy is feeling much better and has recovered well

Thanks again

Lesley

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Stephanie, Patient Experience Officer, Nursing and Care, NHS 24 2 months ago
Stephanie
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 02/02/2024 at 22:10
Published on Care Opinion at 22:35

picture of Stephanie

Dear Robinbs99

Thank you for taking the time to contact Care Opinion and for sharing your experience. I hope your son is now recovering well. It’s great to hear you were both treated with such care and compassion at what I’m sure would have been a very worrying time.

If you wish to share some more information with me, then I could identify the staff who managed your call to NHS 24 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for sharing your experience.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Coral McGowan, Patient Services Manager, Women & Children's Services, NHS Greater Glasgow and Clyde 2 months ago
Coral McGowan
Patient Services Manager, Women & Children's Services,
NHS Greater Glasgow and Clyde

Submitted on 10/02/2024 at 11:56
Published on Care Opinion at 11:56

picture of Coral McGowan

Dear Robins99,

Thank you so much for taking the time and compassion to contact us with such lovely feedback following what could only have been an extremely traumatic experience for you and your little boy.

I share your thanks and gratitude to our colleagues at Western Isles Hospital, NHS 24 and Scottish Ambulance for their preceding care which meant your son arrived ready to commence treatment immediately upon arrival.

Thank you for your positive comments regarding the facilities available for our children and young people, and I am so thankful your son recovered enough to participate in our Christmas adventures. We are immensely fortunate to have the support of Glasgow Children's Hospital Charity and MediCinema, which makes offering exciting events and activities through our Play Service programme accessible for all.

I was glad to note that after your stay with us, your son was well enough to travel home and I hope you all managed some quality family time together over the holiday period.

We appreciate so much the time you have taken to send us your comments. Our Director and General Manager have taken this opportunity to add their own thanks to yours to the Teams on Ward 3B and our Play Services for their care and dedication towards you and your son.

Sending warmest wishes to you and your little boy and I hope he is now fully recovered.

Coral

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Denise Symington, Patient Focus Public Involvement, Clinical Governance, NHS Western Isles 2 months ago
Denise Symington
Patient Focus Public Involvement, Clinical Governance,
NHS Western Isles

Lead Advisor to NHS Western Isles on Public Engagement

Submitted on 13/02/2024 at 09:53
Published on Care Opinion at 09:53

Dear Robins99

Thankyou for taking the time to post your feedback on Care Opinion.

I am delighted to read about both you and your sons positive experience of each stage of your patient journey. It sounds like a real team effort.

I have shared your thanks with the teams involved as we like to show our staff how their care and compassion is valued by those who use our services.

I am glad your little boy was well enough to travel back home and continue to recover over the festive period with his family.

Thank you again for sharing your experience, warmest wishes

Denise

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k